Refund policy

All sales are final. Every item in our store is made to order and produced especially for you when you place your order. Because of this, we don't offer returns, exchanges, or refunds for reasons like changing your mind, ordering the wrong size, or general dissatisfaction with style or fit.

Defective or damaged items
The one exception to our all-sales-final policy is a defective or damaged item. If your order arrives damaged, defective, or missing something, email us at store@vyralremix.com within 30 days of delivery with a description and photos of the issue. We'll work directly with our manufacturer to rectify the issue and send you a replacement at no additional cost.

No refunds
We don't issue monetary refunds. Approved defect claims are resolved through replacement only, produced and shipped as quickly as our manufacturing partners allow. If we need the original item returned, we'll provide instructions once your claim is approved.

European Union 14-day cooling-off period
If merchandise is shipped into the European Union, applicable law provides a right to cancel or return the order within 14 days of receipt, for any reason and without justification, provided the item is unused, in its original condition, and in its original packaging. This right applies notwithstanding the all-sales-final policy above.